FAQ

1. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment options. Your payment information is always encrypted to ensure a safe shopping experience.

2. Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location. At checkout, you’ll see the available options and estimated delivery times for your region.

3. How long will my order take to arrive?

Orders are typically processed within 1–2 business days. Standard delivery within the US/Europe usually takes 3–7 business days, while international orders may take 7–14 business days, depending on customs and carrier conditions.

4. How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking link so you can follow your package every step of the way.

5. Can I return or exchange an item?

Yes, we offer hassle-free returns within 14 days of delivery. Items must be unworn, unused, and in their original packaging. To start a return or exchange, please contact our support team via the Contact Page.

6. What if I receive a damaged or wrong item?

We’re so sorry if this happens! Please reach out within 48 hours of receiving your order with photos, and our team will arrange a replacement or refund immediately.

7. How do I care for my items?

To maintain the quality of your purchase, please follow the care instructions included with your product. For delicate pieces, we recommend hand washing or dry cleaning.

8. How can I contact customer support?

You can reach us anytime via our Contact Page. Our support team is available Monday to Friday, 9am–6pm (CET) and usually responds within 24 hours.