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Shipping & returns
Shipping
We aim to despatch all orders within 1 working day.
Please note: all orders placed on the weekend
will ship the following business day.
UNITED KINGDOM
Tracked with signature
1-3 working days
£5.00
Complimentary shipping over £150
EUROPE
International tracked & signed
5-7 working days
£18.00
*Taxes/ Duty included on orders over £200 only.
Any sales below this amount will incur additional charges for customs clearance, which must be borne by the recipient. Please contact your relevant authority for more information on the rates.
**Exempt Countries where DUTY/VAT is due on arrival: Malta, Norway, San Marino, Ceuta
Any additional charges for customs clearance must be borne by the recipient. Please contact your relevant
authority for more information on the rates.
UNITED STATES & AUSTRALIA
6-7 working days
£35.00
*Taxes/ Duty included on orders over £200 only.
Please consider the shipping address you provide; a signature will be required for delivery during normal business hours. We will need your email address and working telephone number to avoid any delays.
Please note LIVIA BETANCORT cannot take any responsibility for delays made by couriers or customs. Once the package leaves our warehouse there can occasionally be an unexpected delay. If you miss your delivery, the courier will attempt the delivery again the next day. By making a purchase you agree with our Terms & Conditions.
LIVIA BETANCORT in based in London, England.
Returns
UNITED KINGDOM
We do not currently offer free returns.
Returns cost £5- we deduct this amount from your total refund amount
upon receipt of the items.
To make a return or exchange please drop us an email at :
with your full name and order number along with the reason for return
and we will arrange a returns label be sent to you.
We recommend re-using the original packaging to return your items.
Items must be returned in perfect condition with swing tags
and hygiene liners attached for a full refund.
Please return within 14 days from date order received.
Once we have received the items, and the return is accepted, a refund will be
processed to the original form of payment. Please note this can take up to 10 business days.
INTERNATIONAL (OUTSIDE THE UK)
You are responsible for the return shipping charges including any additional customs charges and handling fees incurred once the parcel enters the UK.
Always obtain your proof of postage.
For sanitary reasons please try on swimwear bottoms over underwear.
EXCHANGES
UNITED KINGDOM
We send exchanges free of charge within the UK. But currently do not cover cost of returning original item.Please email us at: support@liviabetancort.com to arrange this.
UK ONLY.